Privacy policy

Introduction

Reiki by Sharon is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how your personal information is collected, used, and stored when you visit the website or book a session.

By using this website or providing your details, you agree to the terms of this policy.

Information We Collect

We may collect and process the following personal data:

• Name
• Email address
• Telephone number
• Payment information (processed securely via third-party payment providers)
• Information relevant to your sessions (for example, health information you choose to share)
• Website usage data via cookies and analytics tools

How We Use Your Information

Your data may be used for:

• Scheduling and confirming appointments
• Sending booking confirmations and reminders
• Processing payments
• Responding to enquiries
• Maintaining secure client records
• Sending newsletters or updates (where consent has been given)
• Improving website performance and services
• Complying with legal or regulatory obligations

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual Necessity – to provide booked services and manage appointments.

Legitimate Interest – to maintain client records and improve services.

Consent – for marketing communications, which you may withdraw at any time.

Legal Obligation – where processing is required by law.

Sharing Your Information

Your data will never be sold or traded.

It may be shared only where necessary with trusted third parties, including:

• Secure payment processors
• Email service providers
• Website hosting and analytics services

All third parties are required to handle data securely and in accordance with data protection regulations.

Data Security

Reasonable technical and organisational measures are in place to protect your personal data.

Payment transactions are encrypted and processed via secure third-party providers.

While every effort is made to safeguard information, no method of electronic transmission can be guaranteed to be completely secure.

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Withdraw consent at any time (for marketing)
• Request restriction of processing in certain circumstances

To exercise any of these rights, please contact:

Email: sharrisreiki@gmail.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Data Retention

Client records are retained for up to 7 years in line with professional practice standards and legal requirements.

After this period, data is securely deleted or anonymised.

This website uses cookies to improve user experience and monitor website performance.

You can control cookie settings through your browser preferences.

Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this page.

Contact

For any privacy-related queries:

Email: sharrisreiki@gmail.com
Phone: 07891 754710